Terms of Service
Last updated: June 23, 2025
1. Acceptance of Terms
By accessing and using The Grassroots Index website and services, you accept and agree to be bound by the terms and provision of this agreement.
2. Service Description
The Grassroots Index is a platform that connects parents with grassroots football clubs and coaches through reviews and directory listings.
3. User Accounts
When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for all activities that occur under your account.
4. Membership Plans
- Standard Plan: £120 per year - Basic profile listing with up to 3 services
- Premium Plan: £240 per year - Featured profile listing with up to 6 services and priority placement
All payments are processed annually and are paid up front for 12 months. There are no refunds for annual memberships except as required by law.
5. Reviews and Content
Users may submit reviews about clubs and coaches. All reviews must be:
- Based on genuine experience
- Truthful and accurate
- Free from offensive or inappropriate content
- Not defamatory or harmful
6. Club and Coach Responsibilities
Clubs and coaches using our platform must:
- Provide accurate information about their services
- Maintain appropriate safeguarding standards
- Respond professionally to reviews
- Comply with all relevant regulations and laws
7. Prohibited Uses
You may not use our service:
- For any unlawful purpose or to solicit others to perform unlawful acts
- To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
- To submit false or misleading information
8. Content Moderation
We reserve the right to review, edit, or remove any content that violates these terms or is deemed inappropriate. We may suspend or terminate accounts that repeatedly violate our terms.
9. Payment Terms
Subscription fees are charged annually in advance for the full 12-month period. All memberships are paid up front and are non-refundable. Failure to pay may result in account suspension. We use Stripe for secure payment processing.
10. Cancellation
You may cancel your subscription at any time through your account dashboard. Cancellation will take effect at the end of your current billing period.
11. Limitation of Liability
The Grassroots Index shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service.
12. Privacy
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the service.
13. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through the platform.
14. Governing Law
These terms shall be governed by and construed in accordance with the laws of England and Wales.
15. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Email: support@grassrootsindex.com
Address: Delimiter Ltd, United Kingdom